I'm a product leader based in Hyderabad with experience scaling B2B SaaS, fintech, and CCaaS products with a strong focus on AI and Large Language Models. At Cisco I'm building an AI-powered CCaaS platform that evaluates human and AI agents, and previously I led digital lending and payments products at Axis Bank and Aditya Birla Payments Bank. I believe the hardest part of product isn't picking the next feature — it's protecting the team's attention long enough to actually finish the last one.
Work
Below are some of my recent projects. Please request for the complete walkthrough of the locked projects.
01
Modular AI Chatbot Platform
Built a progression of chatbot implementations exploring how conversational AI evolves from basic prototypes to feature-rich systems with memory, tools, and database integration.
02
Podcast RAG System with Vector Search
Built a production-grade RAG system implementing automated podcast processing, vector embeddings, and semantic search to enable conversational Q&A over podcast content.
03
Voice Assistant with Persistent Memory
Built a phone-based AI voice assistant implementing conversation memory persistence to explore the technical challenges of stateful conversational AI systems.
04
AI Networking Assistant with Semantic Matching
Built an AI-powered professional networking system combining voice interaction, vector search, and automated call initiation to facilitate professional connections.
05
Autonomous Job Search AI Agent
Built an autonomous AI agent implementing multi-step agentic workflows for automated job search, content analysis, and personalized recommendations.
06
MCP Workspace Automation Agent
Built an autonomous AI agent using Model Context Protocol to connect Jira, Slack, and Notion, enabling natural language commands to execute multi-step workflows across productivity platforms.
Thoughts & Ideas
My take on AI in CCaaS, scaling integrations, and the messy realities of building B2B SaaS and fintech products.
Why I Bet On Building an Integrations Platform Before Features
The Real Bottleneck in Digital Lending Isn't Technology
Using LLMs to Evaluate Agents Is Harder Than Building the Bot
Experience
Product leadership across Cisco, Axis Bank, Aditya Birla Payments Bank, and Tata Consultancy Services — spanning AI-powered CCaaS, integrations, digital lending, and payments.
The hardest part of product isn't picking the next feature — it's protecting the team's attention long enough to actually finish the last one.
Stack
The tools I rely on to ship AI-powered CCaaS, integrations, and fintech products — from discovery and design to launch and metrics.
in short
Building AI-powered CCaaS and integrations at Cisco — leveraging LLMs to evaluate and coach agents
Shivani skipped presentations and built real AI products. Want to know how?
Shivani Kolala was part of the March 2026 cohort at Curious PM, alongside 17 other talented participants.
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